Selecting utilities providers when you move

Moving house is said to be one of the most stressful times in a person's life. On top of packing, cleaning and moving your belongings you may actually have to change or reselect your utilities providers too.

More often than not, home owners or renters will need to do the following, when it comes to utilities, when they move in to their new property:

  1. Connect gas, electricity and telephone, a period of days or weeks in advance.
  2. Setting up water account. Water should always be connected to the property, unless the home is brand new. It should only be a matter of calling the water company and changing the name on the account.

In Australia, utilities providers vary from state to state. Some states have various electricity providers and retailers. It is not uncommon for electricity to be provided at wholesale, to electricity retailers by companies. In turn the electricity retailers offer the utility to customers at retail rates.

When you have to select your utilities providers there are some tips and hints that will help you ensure you are getting the best service for your needs.

In some states, like Victoria and New South Wales for instance, there are many electricity providers all vying for your business. Choosing which one is right for you is a matter of research and careful analysis.

Some electricity retailers also provide gas and the chances are they will be able to offer you a better deal if you opt for both.

Important questions to ask each company when comparing gas and electricity providers are as follows:

  • What are their rates?
  • Are their peak and off-peak rates applicable?
  • Does the price differ between seasons?
  • How will you be charged? When?
  • Is there a fixed contract? What are the charges if the contract is broken?
  • How will your electricity use be calculated?

There are energy services comparison sites and hotlines available if you are feeling overwhelmed by the amount of information you are receiving from different providers.

Choosing your telephone provider isn't quite so difficult in Australia. Majority of phone lines are rented from Telstra throughout the country.

However, you can get different phone plans from other companies but when you do this you will still have to rent the line directly from Telstra to connect your home phone.

An alternative worth considering when connecting your phone, are internet companies and VoIP (Voice over Internet Protocol). VoIPs are cheap internet-based phone services that charge for calls made concurrently with your internet service.

When choosing utilities, it is vital that you take the time to research and compare the different providers. Many companies offer a fixed term contract which you will be committed to for the agreed period.

So make sure you're comfortable and clear with what you've committed to and the level of service you are to receive, when signing up with any utilities provider.