Questions you should ask a packing company

Considering the vast amount of new housing units are listed and rental properties are made available in Australia every year, it's no wonder that hundreds of thousands of Australian families are in need of packing services on a regular basis.

Before you choose the first packing service that you come across, it's important to ask any company the following questions to protect your belongings and get the best price for your relocation:

  1. Can you provide references from satisfied customers?
  2. How long have you been in business?
  3. What type of additional services do you provide and how much extra do they cost?
  4. What type of liability coverage do you offer?
  5. Who will be packing and loading my belongings?
  6. What pricing options or estimates do you offer?
  7. What will my moving schedule be?
  8. How do you handle valuable belongings?
  9. What makes your company different from other packing services?
  10. Can I see proof of your insurance and licensing?

The above questions will scratch the surface when interviewing packing services for relocation. Since a packing service will be responsible for packing and loading or shipping your belongings safely to your new home, you must know that you are in good hands before booking a company.

Any trustworthy packing service should be more than happy to provide you with information about how long they have been in business, as well as references from previous customers.

Experience is highly important when hiring a service to pack and move your belongings for you. If a company has been around for several years, it's a good sign that they have been providing quality service to their customers.

Of course, you can't base your decision on packing services on how long they have been in business alone, but this will provide better insight into the performance of the company.

Asking upfront about pricing information and additional fees is vital in order to secure a fair price from any of the packing services that you interview.

Unfortunately, many companies promise a flat rate upfront yet may not inform you of additional fees for packing extra belongings or going over an hourly limit.

If a packing service is willing to explain their pricing estimate in detail, they are likely to be a reliable company that will provide accurate pricing information upfront.

If a sales representative rushes through the pricing information or avoids your question altogether, consider it a potential red flag.

 

Top moving tip

To protect your possessions during packing and relocation, consider a third-party insurance company that specialises in relocation insurance. Make sure to ask a packing service in advance if they provide insurance or guarantee their work.