Redirect your mail
Australia Post's Mail Redirection service is the best way to ensure that your mail follows you when you move home or business, or change your mailing address.
Simply complete and lodge the Application to Redirect Mail in person at any Australia Post outlet and all your mail from your previous mailing address will be delivered to your new mailing address.
The application form can be downloaded from this site or collected from any Australia Post outlet. In order to ensure your mail is secure, the Application to Redirect Mail must be lodged in person so that your identity can be verified.
Australia Post requires 3 full business days to process your request before the service can commence.
The Mail Redirection service
- Important Information about the Mail Redirection service
- Application to Redirect Mail
- Lodging your Application
- Mail Redirection Costs
- Mail Redirection Refund Policy
- Acceptable forms of identification
- Redirecting Mail to an overseas address
- Alterations or Cancellations to your Service
- Free Address Update service
- Privacy and other Information
- Terms & Conditions
- Application Forms & Downloadable information
Important Information about the Mail Redirection service
Period of serviceAustralia Post needs three full working days (Monday to Friday) from the date your application is lodged to start your Mail Redirection service. For a permanent move, you must select from either the one, three, six or twelve month service. For a temporary move, you must select a date for the service to finish.
Private AND business applications
If an application is for both private and business mail, the business fees will apply.
More than five names
If there are more than five names to be included in your "Application to Redirect Mail", attach another signed form with the additional names.
Redirecting mail to "care of post office"
Applications to redirect mail to "care of post office" are only accepted where there is no street delivery available, or the applicant does not have a fixed address. The post office must be in Australia.
Applicant name variations
All mail addressed to variations of the names listed will be redirected - for example, if the applicants' names are Fred and Lisa Smith then mail addressed to F. Smith, F & L Smith, Fred L. Smith will be redirected. Mail addressed to names that are not variations to the names listed will be assumed to be new or remaining occupants of the address and will not be redirected.
Mail to premises with many people
Applications may be refused if it will be difficult to isolate mail from other mail to be delivered to the same address (such as private mail addressed to a caravan park, hotel, motel or business premises).
Articles addressed to more than one person
Where mail is addressed to two or more people and only one of those persons has applied for mail redirection, the mail will be delivered as addressed (that is, it will not be redirected). Where an article is addressed to more than one person, and more than one of the addressees has applied for a redirection to a different destination, the article will be treated as 'left address' and returned to sender.
If you have a street address and a PO Box
If you wish to redirect mail from both, you must lodge a separate application for each address.
End of service
All mail received after the finish date will be delivered as addressed. Please allow for some mail which will be in transit and which may arrive at the new address after the finish date. If the redirection service is cancelled, Australia Post may refund only a part of the original fee.
The Application to Redirect Mail
The Application to Redirect Mail form is available to download or as part of the Australia Post Change of Address Mover's Kit, which can be requested online or collected from your local Australia Post outlet.In addition to the Application to Redirect Mail form, the Mover's Kit includes information to help with your move, a Mover's Checklist, plus special retail offers and discounts.
Download Application to Redirect Mail Request a Mover's Kit Brochure
Lodging your Application
Step 1.Once you have completed your Application to Redirect Mail, please take your application form (2 copies if you have downloaded the form from this site) to an Australia Post outlet for processing.
Step 2.
Payment must be made in full at the time of lodging your Application to Redirect Mail.
Step 3.
At the time of lodging your application, you must provide sufficient proof of identity.
Step 4.
Please keep your customer copy of the application form and your receipt of payment. If you wish to make any changes to the service or have any enquiries, we will be able to track your details quickly if you quote your unique customer reference number noted on the top right of your form.
Redirecting mail to an overseas address
Mail can be redirected to an overseas address. Service costs are based on the region of the world that your mail is being redirected to - either Asia Pacific or Rest of World. Please refer to Mail Redirection Costs for the charge associated with International Mail Redirection.Mail will not be redirected if items require customs documentation, or it was originally sent by domestic services such as Registered Post, Cash on Delivery, Parcel Post or Express Post. These articles may be deemed undeliverable and return to sender.
If the redirection service is cancelled, Australia Post may refund only a part of the original fee. Refer Mail Redirection Refund Policy.
An Application to Redirect Mail to an overseas address must be lodged in person by the applicant, or by an authorised agent on behalf of the applicant, via the same process that is undertaken for a domestic redirection service. Refer to Lodging your Application
Free Address Update Service
Available to permanent movers only, the Free Address Update Service is an added benefit of the Mail Redirection service.With your express consent we can give your new address details to organisations that already know your name and previous address and who have asked us to update their records. These organisations include industries such as public utilities, financial services, direct marketing, consumer goods, retail, charities, professional and other services.
To use this service, please sign the Free Address Update Service section on the Application to Redirect Mail. Alternatively you can download a Free Address Update Service form and return it free to: Australia Post - Addressing Services, Reply Paid 2856, Melbourne, VIC, 8060.
To protect your personal information and your privacy each organisation must enter a strict contract with Australia Post ensuring they comply with the Privacy Act 1988 (Cth) and other legal requirements. For more information, see clause 2.7 and 11 of the Terms and Conditions of your Mail Redirection Application.
Privacy
ScopeThis statement is required by the Privacy Act 1988 (Cth) and explains how your, or a co-applicant's, personal information is handled when using our Mail Redirection service and associated services.
Information about other people
Where you give us the personal information of another person you undertake to tell them you have done this and why, and of the contents of this Privacy Statement.
Primary use
We only use your, or any co-applicant's, personal information to administer our Mail Redirection service.
Secondary use
With your express consent, we can also use your personal information to:
- send you valuable information to help you in your new home
- advise organisations of your new address details, or
- send you e-mails containing valuable information to help you in your new home
- We may also use your old address details to send move related information to the occupants of that address. At no time will we disclose your name or address details to any third party.
Disclosure
Australia Post will not disclose your, or any co-applicant's, personal information to any third party unless it is:
- required by, or authorised under, law - for example, Australia Post can be compelled to disclose its customers' personal information to such organisations as Centrelink, Child Support Agency, Australian Electoral Commission, Australian Taxation Office, law enforcement agencies and other government agencies who may lawfully request access to this information
- with your express consent - which you give us by asking for, or opting into, our related services
- to our contracted service providers - such as mailing houses and printers, who help Australia Post with aspects of the administration of this service.
Access
Subject to some exceptions allowed by law, you, and any co-applicant, are entitled to request access to your personal information while we store it. All requests shall be assessed as required by law and we will tell you why if access is denied.
Further information
You can get further information on how we handle your personal information from our Privacy page www.auspost.com.au/privacy, or by writing to:
Chief Privacy OfficerGPO Box 1777
MELBOURNE VIC 3001
Application Forms & Information
Forms may take a few minutes to download.
Please note: If you have upgraded to Acrobat Reader 7, you may not be able to use the Form downloaded from this site. The form MUST contain the unique barcode in the top right corner, which is necessary for processing your application.
If you have any such problem, please order a Mover's Kit online or contact our Customer Contact Centre on 13 13 18 and we will send a form to you by mail. Alternatively, the Form is available at any Australia Post outlet.
We apologise for any inconvenience caused.
You can download Acrobat Reader for free by going to the Adobe Acrobat download page where there are instructions for downloading the Acrobat Reader. In order to download the Application to Redirect Mail, please select Acrobat Reader Version 6.0
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