Organise Your Utility Accounts Online

If you're moving home or changing your utility supplier, use the free and convenient online Australia Post service for your Gas, Electricity, Water and Telephone.
* Utility providers may charge you for their services.

The Utility Accounts online service

• Details required to use the Utility Accounts service
• Important information about the service
• Security & Privacy of your personal information
• Enter the process
  1. Read the Terms & Conditions
  2. Complete the online forms
  3. Submit the information to complete the process

Details required to use the Utility Accounts service

For all services, you will need to provide:

• A daytime contact telephone number
• Your date of birth
• One of the following forms of identification:
  • Australian Drivers Licence
  • Medicare Card
  • Current Passport (from any country)
• Real Estate Agent/owner details if renting

If connecting utilities, you will require:

• Your new address details

If disconnecting you will require:

• Name of current utility suppliers
• Address details of the property you are moving from

If disconnecting only, you must also provide:

• Billing/forwarding address
• E-mail address

To verify a postcode, use our postcode search
Note: This link will open the page in a new browser window.

Important information about the service

Once you have completed the Moving Services utility accounts online application form for connections, an Australia Post representative from Fast Connect will call you to verify your identity, confirm your Customer Reference Number and to authorise any additional services you may require such as PayTV or Internet connections.

Although we arrange the connection and disconnection of utilities immediately, please be aware that all connections are subject to provider lead times. Your Australia Post representative will notify you if any services will take longer than this expected timeframe.

If you have completed the Moving Services utility accounts online application form for disconnections, you will be sent a confirmation email containing your Customer Reference Number.

The Australia Post Moving Services utility accounts service is affiliated with Fast Connect Pty Ltd (ABN 49 086 878 631). You will be able to track your disconnections/connections online via the Fast Connect website. Following the submission of your utility accounts application, if you have any queries regarding the process please contact an Australia Post representative at Fast Connect on 1300 661 464 or complete a Utility Accounts service query form

Security and privacy are of uppermost priority. Your details will only be forwarded to Australia Post Moving Services representatives at Fast Connect and the organisations you have specified.

Security & Privacy of your personal information

Australia Post is committed to protecting your personal information. Your details will only be forwarded to Australia Post Moving Services representatives at Fast Connect and the organisations you have specified. We require our business partner, Fast Connect, to manage your personal information with the same degree of rigour and security as we do.

We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. For example, your personal information is stored on computer systems with limited access, which are located in controlled facilities. When transmitting your personal information via the Internet to Fast Connect Pty Ltd it is protected by the use of encryption, in this case 128 bit Secure Socket Layer (SSL) protocol

 

    E-mail page to a friend
    Privacy Policy